These skills not only help waitstaff succeed in the restaurant industry but can also prepare them for management positions and other job types. Resilience is the ability to provide quality service without internalizing the problems or attitudes of other people or being negatively affected by difficult situations. Both types of skills are important to employers since they indicate how likely you are to perform well at your job and interact effectively with coworkers. In fact, it’s not uncommon for the hiring manager to get confused between multiple applications! This skill is important as a waiter/waitress to help customers understand the menu, make order selections and accommodate customer requests. Your job is providing that little bit extra that … View the sample resume for a waitress that Isaacs created below, or download the waitress resume template in Word. Good customer service can result in satisfied and repeat customers. Able to deliver food promptly and professionally and provide excellent follow up service. Waiter or Waitress job description: Intro. Multitasking can be important in fast-paced environments. Understanding the menu can also allow you to provide confident food and drink recommendations. Whether you can spin a tray of cocktails … Move at a quick pace without becoming rushed or stressed. Speak clearly and effectively to both your guests and your coworkers. Example: Tell me how you handle difficult customers. A good waiter or waitress should be able to remember the needs of their customers in order to communicate unique preferences clearly to the cooking staff. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new waitress job. In this article, we will describe skills you need to be a waitress and how to improve them. On your resume’s skills section, highlight in a bulleted list the traits that make you a good waitress. Teamwork. Interpersonal Skills. Make flashcards and review the restaurant’s menu so you can quickly and thoroughly answer customer questions. Food safety is an important part of the job duties as a waiter/waitress. Customer Service. Physical Strength. It includes the ability to frame statements and communicate information in a positive way. Technical Skills: Point-of-Sale Systems | Food Safety Regulations | Cold Dish Preparation, Additional Skills: Customer Service | Communication | Attention to Detail, Unique Fine DiningWaitress | Jan. 2018 – Sep. 2019. This skill involves continued support and engagement with customers by providing each customer with the same level of service and attention. It does this in a clear, recruiter-friendly way by outlining your work history, responsibilities, and key achievements. Problem-solving is the ability to find solutions that are mutually agreeable for the customer and the establishment. Teamwork is the ability to collaborate with a group of people to meet a common goal. Good problem-solvers find resolutions quickly and make sure they get completed. Remember repeat customers’ favorite drinks or special requests. Approach each guest with a smile and enthusiasm. Examples of problem-solving as a waiter or waitress may include offering options for food substitutions or customizing orders to meet the customer’s dietary needs. Take care of yourself so you have the stamina to work long shifts and spend hours on your feet. Dear Sir/Madam, Application for Waitress. This includes asking questions for clarification, summarizing and paraphrasing to ensure you thoroughly understand the customer’s requests. They explain things well without talking too much. I try to empathize with frustrated guests and come up with quick solutions so they leave satisfied. Maintain a high level of energy and motivation. We had a new, hot meal out to her within minutes, and I delivered a free dessert to her table.”. Those seeking to work as Waitresses often hold restaurant operation certifications and a high school diploma. However, certain skills are crucial to waiter/waitress positions. This includes how to appropriately verify customer identification and age to ensure regulatory compliance. Sell to Customer Needs. Patience. It also communicates respect for the customer and that you care about providing the best experience by actively engaging with them to meet their requests. It also includes confirming that others understand information as you intended. A formally structured resume implies that it is in line with the job requirements and eligibility details mentioned in the job advertisement. Soft skills as a waitress include communication, prioritizing or customer service. Recognize when they need water refills, plates cleared or the bill. 20. Some hard skills include operating point-of-sale systems, safe food handling procedures and the ability to count money and calculate change. Multitasking involves successfully handling more than one task at a time. Have a neat appearance, with professional-looking clothes, tidy hair and clean nails. waitress cover letter example Cover Letter for Waitress. Waiter/Waitress top skills & proficiencies: Basic Math. It may help you build trust and respect with your customers,  and encourage return visits to the establishment. Additionally, they should also be able to remember and convey any messages, should the kitchen wish to communicate anything to the customer. Problem-solving skills require working with others to identify the best solution for everyone and create a positive experience from a challenging situation. Oh, and cover letters shows the hiring manager that you care about working for … Currently looking to secure a position at Mama’s Restaurant. You can take steps during and outside of work to improve your server skills and knowledge. Download our Entry-Level Waitress Cover Letter example and learn how to emphasize your customer service skills and you ability to work on a team. This is an important skill to maintain quality service when serving a high volume of customers or when working with difficult customers. These are the skills and competencies employers generally look for in a waiter, waitress or server. Additionally, servers are often multitasking. If you are applying to a government position, use this guide to craft a clear and comprehensive federal resume. Thoroughness. Top 10 Skills for a Waiter or Waitress Resume. Employers select resumes emphasizing serving skills, the ability to work in shifts, stamina, courtesy, and good communication abilities. It may also include collaborating with a manager to offer discounts or gift cards for return visits in the event a customer isn’t satisfied with their experience. Waitress Resume Skills – What to Add and What not? Having effective communication skills demonstrates the ability to clearly express ideas and information verbally or in writing in ways others can understand. They might maintain an upbeat attitude, handle stress well and overcome discomfort. Time Management. Waiter and Waitress Skills Individuals considering employment in the food service industry, particularly as a waiter, must possess several essential qualities to thrive in the position. Because the restaurant industry is competitive, a waiter must have excellent customer service skills. Communication Skills. Be focused and alert when taking orders, particularly large or complicated ones, so you can note special requests or food allergies. Come up with a few greetings, questions or conversation starters you can use with guests. Customer Service. Good communicators talk clearly, confidently and at an appropriate volume. This includes recognizing that a problem exists, identifying available solutions and providing the customer with options to resolve the issue. Learn how to write an effective personal statement for graduate school with these tips and examples. Know who ordered what dish when you bring food to the table. Here are some important skills a waitress should have: Basic math skills include the ability to count, add, subtract, multiply and divide. You might have to simultaneously clear tables, remember orders, deliver meals and process payments. Here is a simple table of the top 10 skills and qualifications as listed by employers in Waitress job postings since January of 2018, followed by the top 10 skills and qualifications most commonly listed by people who held the title of Waitress on their resumes. The information on this site is provided as a courtesy. This skill is important to gauge customers’ satisfaction and anticipate their needs. Social perceptiveness involves the awareness of the reactions of others and the ability to understand why others react the way they do. Public speaking courses can help you build your verbal skills and confidence. Do memory exercises and practice memorizing customers’ orders so you can take them without writing anything down. Whether you're looking for work as a waitress or you've already been working as a waitress for years, it can be hard to write a resume that highlights your best skills in this field. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. “Demanding customers are part of working in the restaurant industry. Waiting tables can provide you with a strong skill set going forward in your career. Related: Customer Service Skills: Definitions and 17 Examples. Add Additional Sections to Your Waiter / Waitress CV. Writing a strong skills section on your resume demonstrations proficiency in work-related tasks and allows employers to easily scan them. Add a personal touch to your service. Read more: Active Listening Skills: Definition and Examples. That's why it's good to take a closer look at a waitress' job description skills before putting it all together. Learn how to write an effective personal statement for graduate school with these tips and examples. If you encounter a dissatisfied guest, you must think quickly to come up with a solution to the problem. Good communicators are able to adapt their communication style to the people they are interacting with. Top Skills for a Waitress Resume October 15, 2020 Waitresses interact with customers at restaurants to meet their dining needs and give them fast and accurate food service. Show them you understand their frustration and are willing to resolve it by taking an item off the bill or serving a free dessert. Example: I enjoy engaging guests in friendly conversation and giving each customer a personalized experience, as evidenced by the number of regulars who request my service. The communication, interpersonal and organizational skills waitstaff need to succeed can benefit them in nearly any industry. These can take time and practice to develop. Use this waitress CV template as the starting point for your own job-winning CV! Social Perceptiveness. It allows you to juggle multiple tasks without succumbing to feelings of overwhelm or burn out. It is not at all necessary to add your entire history in every job application.